Privacy Policy

Privacy Policy: Optimum Wellness Centres

Our Commitment to Your Privacy

At Optimum Wellness Centres, safeguarding your personal data is fundamental to the high-quality care we provide. We are dedicated to collecting, utilizing, disclosing, and protecting your personal and health information in strict compliance with Alberta’s Health Information Act (HIA) and, where relevant, the Personal Information Protection Act (PIPA).

We limit our data collection to only what is necessary to deliver medical care, manage our clinics, communicate with you, and satisfy our legal and professional responsibilities.

By sharing your details with us, you consent to the gathering, use, and sharing of your information as outlined in this policy, or as otherwise mandated or permitted by law.

Information We Collect

Depending on the specific services you utilize, our clinics may gather:

  • Contact Details: Your name, residential address, phone number, email address, and emergency contact information.
  • Medical Records: Your Alberta Personal Health Number (PHN) or alternative insurance identifiers, medical history, clinical exam findings, diagnoses, treatment programs, progress reports, and relevant data shared by other healthcare professionals involved in your care.
  • Financial & Insurance Details: Extended health benefits information and any other data required to process your payments or submit insurance claims on your behalf.

How We Use Your Information

We collect and use your personal and medical data to:

  • Assess, diagnose, treat, and provide ongoing follow-up care.
  • Maintain accurate and up-to-date patient records.
  • Book and confirm your appointments.
  • Process payments and coordinate insurance claims.
  • Collaborate with other healthcare professionals on your care team.
  • Fulfill legal, regulatory, and professional requirements.
  • Manage and improve our clinical and administrative operations.

Sharing Your Information

Your personal and health information is only disclosed with your explicit consent, or when legally authorized or required. Trusted disclosures may include sharing data with:

  • Other healthcare providers actively participating in your treatment.
  • Insurers or benefit administrators (upon your authorization).
  • The Workers’ Compensation Board (WCB) or your employer, where authorized by law.
  • Legal authorities in response to a court order or legal mandate.
  • Other entities as permitted under the Health Information Act.

Important Notice on Mobile Data: We do not sell your personal information. Absolutely no mobile or text messaging data (including text opt-in consent) will be shared with third parties or affiliates for marketing or promotional reasons. Information is only shared with trusted service providers performing essential operations on our behalf, such as automated appointment reminders or customer support.

Revoking Your Consent

You retain the right to alter or withdraw your consent regarding the collection, use, or disclosure of your information at any time by submitting a written request to our Privacy Officer.

Please note that revoking consent may restrict our ability to offer continuous healthcare services, handle your insurance claims, correspond with you, or otherwise meet our professional and legal duties. Withdrawing consent does not apply retroactively to data processing that has already occurred or is otherwise permitted by law.

Data Security Measures

We deploy rigorous administrative, physical, and technological safeguards designed to shield your personal and health information from unauthorized access, loss, alteration, or disclosure.

These security practices include:

  • Restricting access to patient files strictly to authorized personnel.
  • Utilizing secure electronic medical record systems backed by user authentication.
  • Employing data encryption and secure transmission protocols where appropriate.
  • Binding all staff, practitioners, and independent contractors to strict confidentiality agreements.
  • Following secure protocols for the retention and destruction of records.

We consistently evaluate and update our security protocols to keep pace with evolving technology and legislative updates.

Accessing and Correcting Your Records

You have a legal right to request access to your personal and health information, subject to limited exceptions outlined in the Health Information Act. If you notice that any information in your file is incomplete or incorrect, you may submit a request to amend it.

All requests must be submitted in writing. We will make every reasonable effort to reply within 30 days of receipt, unless an extension is legally permissible under the HIA. Where permitted by law, reasonable administrative fees may apply; if a fee is required, you will be notified before we process your request.

Retention of Information

We store patient files for the durations mandated by provincial legislation and the guidelines of our professional regulatory colleges. Once these retention periods expire, your records are permanently and securely destroyed.

Questions or Privacy Concerns

If you have questions about these privacy practices, wish to access or amend your records, intend to withdraw your consent, or have a complaint regarding how your data is managed, please contact:

Privacy Officer

Dr. Bob Robinson

c/o Optimum Wellness Centres Support Centre

#171, 4999 – 52 Avenue SE

Calgary, Alberta T2B 3N4

Phone: 855-225-5692

Email: [email protected]

If your privacy concerns remain unresolved after contacting us, you may contact the Office of the Information and Privacy Commissioner of Alberta.

Last Updated: June 2026

  Book Appointment