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Q.Why Optimum Wellness Centres?
At Optimum Wellness Centres, we are dedicated to providing multidisciplinary healthcare services to help create the healthiest people and communities.
Our mission:
To help those we are privileged to serve, strive for and achieve optimum health and wellness by providing outstanding patient care, education, compassion and uncompromising integrity. We are committed to building long-term relationships with our patients and their communities in an environment of honesty, trust, and dignity.
Our Values:
Respect and Compassion For All
Integrity In Every Action We Perform
Commitment To Quality, Timely, And Outcome-Based Treatments
Collaboration Among Health Care Professionals And Institutions
Q. What should I expect during my first clinic visit?
On Your first visit to Optimum Wellness Centres, you will meet our friendly clinic assistants who will check and ensure all your required information is on file. We will then have a no-obligation conversation about why you are seeking treatment and what you want to get out of it. Your health history and lifestyle will then be discussed to pinpoint the underlying cause of your pain or discomfort. To know more about what to expect please Click Here
Q. Do you offer Direct Billing?
Yes, we offer direct billing to most major insurance companies. You should contact your insurance company to confirm the services covered by your policy, including types of treatment and if there are any applicable restrictions. The difference between the cost of the services provided and the payment from the insurance company would be your responsibility. We do provide you with an itemized invoice if you wish to submit your claim on your own to your insurance company for reimbursement.
Q. What are the methods of payment you accept?
We accept Debit and Credit cards.
Q.Do I need a doctor’s referral to receive treatment at Optimum Wellness Centres?
We work with a lot of medical doctors and do welcome referrals. However, it’s not necessary to have a doctor’s referral to access our services. Your extended health care coverage may require a doctor’s referral while submitting receipts for reimbursement and we recommend you check with them.
Q. What is the Cancellation & No-Show Policy?
Out of respect for our other patients who also need appointment times, cancellations or rescheduling require at least 24 Hours’ notice. If you are unable to provide the required notice or you no-show for your scheduled appointment, the following fees will be charged:
Chiropractor – 50% of the Appointment Fees
Physiotherapy – $40
All Other Services – Full Price
Q.How can I book an appointment?
An appointment with one of our clinics could be booked by calling an individual clinic or calling the support team at the number shown below. You could even book an appointment online. At the same time, you could email either our individual clinics (Location Link) or our support team at the email address mentioned below.
Support Team:
Ph: 1-855-225-5692
Email: [email protected]
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Q. Are all the practitioners at Optimum Wellness Centres, certified?
All our practitioners have a good professional standing with their regulatory bodies
- Chiropractors with the Alberta College of Chiropractors
https://theccoa.ca/ - Chiropractors with the Ontario Chiropractic Association
https://cco.on.ca/ - Physiotherapy with the College of Physiotherapists of Alberta
https://www.cpta.ab.ca/ & https://www.collegept.org/ - Massage Therapists are registered with one of the following:
- Massage Therapist Association of Alberta
https://www.mtaalberta.com/ - Natural Health Practitioners of Canada (NHPC)
https://www.nhpcanada.org/massage-therapy-regulation/alberta - Certified Massage Therapists of Alberta (CRMTA)
https://crmta.com/ - Canadian Massage and Manual Osteopathic Therapists Association (CMMOTA)
https://cmmota.com/ - College of Massage Therapists of Ontario
https://www.cmto.com/
- Massage Therapist Association of Alberta
- Naturopath with the College of Naturopathic Doctors of Alberta
https://www.cnda.net/ - Naturopaths with the College of Naturopaths of Ontario
https://www.collegeofnaturopaths.on.ca - Acupuncturist and Doctor of Traditional Chinese Medicine with one of the followings:
- College of Acupuncturists of Alberta
https://acupuncturealberta.ca/ - Natural Health Practitioners of Canada (NHPC)
https://www.nhpcanada.org/massage-therapy-regulation/alberta
- College of Acupuncturists of Alberta
- Psychologist with the College of Alberta Psychologists
https://www.cap.ab.ca/
Q. What should I do to prepare for my first visit?
- Please check your Insurance coverage to see if you require a medical referral at the time of claim submission.
- Arrive 15 mins prior to your appointment to fill out some paperwork
- In case of a Motor Vehicle Accident, bring along your insurance adjuster’s contact information, and claim number.
- Wear comfortable clothing that allows easy access to your problem areas.
Q. Do you accept patients under Motor Vehicle Accident claims or WCB?
Yes! We do treat patients who have claims through WCB and through motor vehicle insurance. Bring your claim number, insurance adjuster contact information, and all other relevant information to your initial appointment. We can direct bill your workplace or motor vehicle insurance for your treatment.
Q.I was referred to another physician by my doctor. Would I be able to come to your clinic instead?
Yes, you can receive treatment at any clinic of your choosing.
Q.Do you provide appointments virtually?
Yes, we do provide Telehealth services, mainly for Physiotherapists and Psychologists.
Q.How quickly can I be seen for my first appointment?
We have 18+ locations with over 150 practitioners and can accommodate most patient bookings either on the same day or a maximum of 48 hours.
Q.Are all your clinic’s wheelchairs and scooters accessible?
Yes, all our clinics are wheelchair and scooter accessible. You should inform our Clinic Assistants while booking an appointment regarding wheelchair access.